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Count Mismatch in ACH Recall Request Summary Dashboard (Doc ID 2590864.1)

Last updated on MAY 22, 2020

Applies to:

Oracle Banking Payments - Version 14.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
ACH recall records in dashboard and records in summary screens are different

EXPECTED BEHAVIOR
-----------------------
ACH recall records in dashboard and records in summary screen should be same.

STEPS
-----------------------
The issue can be reproduced with the following steps:
1) Verify the ACH Recall Priority dashboard
2) The count shows as 'x'.
3) Click on VIEW button, 'y'records are shown in the summary screen

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot identify all the records in ACH recall

Cause

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In this Document
Symptoms
Cause
Solution
References


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