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Discrepancy In Cheque Status Inquiry Transaction Between Internet And Mobile Channel (Doc ID 2591378.1)

Last updated on NOVEMBER 14, 2019

Applies to:

Oracle Banking Digital Experience - Version 19.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------

There is discrepancy in Cheque Status Inquiry Txn for the response showing on screen between Internet and Mobile Channel.

When user tries to check the status of the Used cheque in Cheque Status Inquiry transaction, Data is fetching properly from FCUBS but Amount of the cheque is showing in Mobile Channel screen but in Internet channel, amount field is shown as null.


EXPECTED BEHAVIOR
-----------------------
Amount for cheque should be properly shown in Cheque status inquiry transaction on internet.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Log in to Retail User --> Account option from Togle menu --> Current and Savings --> Cheque Status Inquiry --> Select Account number --> Provide Used Cheque number in the Cheque number field and Click on Submit button

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the cheque amount on Cheque Status Inquiry screen in Internet channel.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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