Approved Service Request Screen Does Not Show The Comments Put By Administrator
(Doc ID 2594074.1)
Last updated on NOVEMBER 13, 2019
Applies to:
Oracle Banking Digital Experience - Version 18.2.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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If Admin approves the service request by putting comments in the note, then the same comment is not available in Service request tracker.
EXPECTED BEHAVIOR
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Comments should be displayed to admin if admin revisits the processed service request
STEPS
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The issue can be reproduced at will with the following steps:
1. Log in with retail user.
2. Raise any service request.It comes to admin for approval.
3. Log in with admin and put some comments in the service request & approve.
4. Revisit the approved service request & check for comments.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |