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Unable To View Services Offered By An ATM Maintained In ATM/BRANCH Locator (Doc ID 2594925.1)

Last updated on NOVEMBER 12, 2019

Applies to:

Oracle Banking Digital Experience - Version 19.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Unable to View Services Offered by an ATM maintained in ATM/BRANCH Locator

After Maintaining ATM Locations, user attempts to search for ATMs in a certain location. The location appears, however when the user attempts to view details (Services offered) of the chosen ATM, the services list is not coming.

System retrieves No Data


EXPECTED BEHAVIOR
-----------------------
System should show the services.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1- Open OBDX Home Page.
2- Click ATM/BRANCH Locator.
3- Type in the Designated Search Field the City Name (List of ATMs in the Chosen Area Appears).
4- Choose an ATM and Click on "View Details".


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view the services provided by ATM.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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