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CIDTSALE : Sale Confirmation action failed with CL-CONF-OTH error (Unhandled Exception in Confirmation fn_save : ORA-00001: unique constraint (IFLEX.IDX_CL_ACNT_EVNTS_LOG) violated). (Doc ID 2597394.1)

Last updated on OCTOBER 22, 2019

Applies to:

Oracle FLEXCUBE Universal Banking - Version 12.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 12.4.0.0.0 version, Production Support-SET

Error wile sale confirmation of newly booked loan account.

User is facing an Error message while sale confirmation of a newly booked loan account. Activity debugs along with error screen shot and accounting entries shared for analysis.


ERROR
-----------------------
CL-CONF-OTH : Unhandled Exception in Confirmation fn_save : ORA-00001: unique constraint (IFLEX.IDX_CL_ACNT_EVNTS_LOG) violated

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Book and authorize one Islamic loan in CIDACCNT screen.
2. Initiate sale confirmation in for the same loan account in CIDTSALE screen.
3. Save the record.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot save sale confirmation from CIDTSALE screen.

Changes

 N/A

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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