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Receivable Amount pending on an account is not cleared (Doc ID 2597913.1)

Last updated on OCTOBER 22, 2019

Applies to:

Oracle FLEXCUBE Universal Banking - Version 12.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
User performs cheque return with account having insufficient balance Hence SYSTEM placed a receivable for the available balance
But receivable is not cleared when the amount is deposited into the account

EXPECTED BEHAVIOR
-----------------------
Receivable should be cleared once there is credit done to the account

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Issue a cheque from an account
2. Maintain insufficient balance in the account
3. Perform cheque return
4. Deposit the required amount and check if the available balance is correct

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot withdraw actual available amount because of receivable not cleared

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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