My Oracle Support Banner

User Is Not Able To Login After Generating The Public Private Keys (Doc ID 2597992.1)

Last updated on MAY 12, 2022

Applies to:

Oracle Banking Digital Experience - Version 18.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------

User Is Unable to login to the application, after admin maintains Public & Private keys in Seucrity Tab.

EXPECTED BEHAVIOR
-----------------------
Login should happen after security keys are maintained.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Log in to the application with admin user
2. Security --> Security Keys -->Generate public & private keys.
3. logout & log in to the application with any user.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login to the application.

Changes

 Change of Public Private keys

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.