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Promote To Case Option Not Available In ECM 806 (Doc ID 2599617.1)

Last updated on OCTOBER 14, 2019

Applies to:

Oracle Financial Services Behavior Detection Platform - Version 8.0 and later
Information in this document applies to any platform.

Symptoms

Customer is not able to see the promote to case option under disposition tab in ECM 806

Changes

 During trouble shooting, we found that Customer has not completed the BD post scripts steps which runs the dbbuilder utility for same DB. BD post scripts is a required step for getting the Promote to Case functionality. Customer was unable to run the same and was getting error in dbbuilder.log :

DB_BUILDER - Message 281007: Exception : com.mantas.dbtools.dbbuilder.parser.ParsingException:  Misplaced Attribute Definition

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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