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Cancellation Status Is Marked As Blank Instead Of Exception When Payments Receives 'Seize' Response (Doc ID 2599792.1)

Last updated on DECEMBER 18, 2020

Applies to:

Oracle Banking Payments - Version 14.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.3.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
---------------
Cancellation status is marked as blank instead of Exception when payments receives 'Seize' response

Steps to simulate:

  1. Go to PXDTRNCL screen and check Cancellation status/ Error code/ Error reason for the same transaction  
  2. Cancellation status/ Error code/ Error reason for the same transaction are blank



EXPECTED BEHAVIOR
-----------------------

If Payments receive 'Seize' response from Compliance/Sanction external system then Cancellation status should be marked as ‘Exception’. Error Code & Error reason will also be captured

STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Go to PXSOVIEW/PBSOVIEW screen and select a transaction with status as exception and queue as sanction check queue
2. Click on cancel request
3. Enter mandatory fields in PXDTRNCL/PBDTRNCL screen and click on save and authorize
4. Go to Sanction Queue UI and send seize response from Sanction
5. Come back to Payments and check PXDOVIEW/PBDOVIEW screen for the transaction
6. Verify the cancellation status is blank


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot verify the status of transaction

Cause

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In this Document
Symptoms
Cause
Solution
References


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