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CASA : Loan account reversed, but reversed amount is not reflecting in available balance field of all system tables. (Doc ID 2600006.1)

Last updated on OCTOBER 20, 2019

Applies to:

Oracle FLEXCUBE Universal Banking - Version 12.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 12.4.0.0.0 version, Production Support-SET

ACTUAL BEHAVIOR
---------------
Loan account reversed, but reversed amount is not reflecting in available balance field of all system tables.

User reversed Loan contact, but the reversed amount is not reflecting in STTM_ACCOUNT_BALANCE table, for the settlement account linked to the loan account.


EXPECTED BEHAVIOR
-----------------------
Account balance in STTM_ACCOUNT_BALANCE table should be in sync with net balance of transactions posted to the account.

STEPS
-----------------------
No simulation steps provided by user for the reported issue.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, correct balance is not reflecting in STTM_ACCOUNT_BALANCE table and wrong data is reflecting in the daily reports.

Cause

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In this Document
Symptoms
Cause
Solution
References


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