CASA : Loan account reversed, but reversed amount is not reflecting in available balance field of all system tables.
(Doc ID 2600006.1)
Last updated on OCTOBER 20, 2019
Applies to:
Oracle FLEXCUBE Universal Banking - Version 12.4.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 12.4.0.0.0 version, Production Support-SET
ACTUAL BEHAVIOR
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Loan account reversed, but reversed amount is not reflecting in available balance field of all system tables.
User reversed Loan contact, but the reversed amount is not reflecting in STTM_ACCOUNT_BALANCE table, for the settlement account linked to the loan account.
EXPECTED BEHAVIOR
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Account balance in STTM_ACCOUNT_BALANCE table should be in sync with net balance of transactions posted to the account.
STEPS
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No simulation steps provided by user for the reported issue.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, correct balance is not reflecting in STTM_ACCOUNT_BALANCE table and wrong data is reflecting in the daily reports.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |