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Error "Persistence exception occurred" is Observed While Creating Entitlements from Bank Administrator (Doc ID 2600135.1)

Last updated on OCTOBER 16, 2019

Applies to:

Oracle Banking Digital Experience - Version 18.1.0.0.0 to 18.1.0.0.0 [Release 18]
Information in this document applies to any platform.

Symptoms

On : 18.1.0.0.0 version, Production Support

When attempting to create Resource from Resource Mapping screen, application is giving confirmation that Resources Added but not able to find the same resource in search screen.


ERROR
-----------------------
Application is not displaying any error message but "Persistence exception occurred" is observed in OBDX Application logs.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as a Bank Administrator

2. Go To  Dashboard --> Role Transaction Mapping --> Entitlements --> Create --> Fill in the details --> Map Resources --> Search Add Resource > Create --> "Persistence exception occurred" is seen in the logs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Bank Administrator User is not able to add new Resource to the application.

Changes

No Change to Environment / Product causes this Issue

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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