In Alert Maintenance, When User Inputs Arabic Characters In Right To Left (RTL) Format, Application Shows Error "Please provide Valid Message Content." (Doc ID 2604459.1)

Last updated on JUNE 16, 2021

Applies to:

Symptoms

In Arabic writing, the text direction is from right to left.

The system saves the changes successfully when the entries are in Arabic.  However, when the text direction is from right to left system throws the error.
 

ERROR
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"Please provide Valid Message Content."



STEPS
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The issue can be reproduced at will with the following steps:
Scenario Tested #1

1- Access Alert Maintenance
2- Choose Module Name -> User Management
3- Choose Event Name -> reset credentials
4- Choose Recipient Type -> Party User -> Customer
5- Choose Locale -> Arabic
6- Write email subject and content with keeping the text direction from left to right.
7- Attempt to submit

Behavior:
Changes submitted successfully

Scenario Tested #2
1- Access Alert Maintenance
2- Choose Module Name -> User Management
3- Choose Event Name -> reset credentials
4- Choose Recipient Type -> Party User -> Customer
5- Choose Locale -> Arabic
6- Write email subject and content with changing the text direction from right to left.
7- Attempt to submit



BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot edit the alert content with changing the text direction from right to left..

Changes

Cause

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