Arabic Alert Maintenance - When User Tries To Format The Alert Message, Application Shows Error "Please provide Valid Message Content." (Doc ID 2604462.1)

Last updated on JUNE 16, 2021

Applies to:

Symptoms

When user tries maintaining alerts and changing the fonts, system will throw an error.


ERROR
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System throws an error of "Please provide Valid Message Content."


STEPS
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The issue can be reproduced at will with the following steps:
1- Access Alert Maintenance
2- Choose Module Name -> User Management
3- Choose Event Name -> Reset Credentials
4- Choose Recipient Type -> Party User -> Customer
5- Choose Locale -> Arabic
6- Write sms content with changing font
7- Attempt to submit

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot edit and change the font of alert details maintained.

Changes

Cause

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