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Consumer Lending : Loan Account Creation Fails With Error "ST-CUS0320 : Debit Customer Account Not Allowed for user" (Doc ID 2604976.1)

Last updated on OCTOBER 29, 2019

Applies to:

Oracle FLEXCUBE Universal Banking - Version 11.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.2 version, Production Support-SET

When attempting to create a consumer lending loan account
the following error occurs.

ERROR
-----------------------
ST-CUS0320 : Debit Customer Account Not Allowed for user

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Book a packing credit with correct product code 
2. Chose the customer and input all details
3. Save

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create the loan account

Cause

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In this Document
Symptoms
Cause
Solution
References


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