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Random Errors are Displayed on Corporate Dashboard On Log in With New Corporate User (Doc ID 2605118.1)

Last updated on NOVEMBER 17, 2019

Applies to:

Oracle Banking Digital Experience - Version 18.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Random errors are displayed on corporate dashboard on log in with new corporate user.

ERROR
-----------------------
System cannot process the request currently. Please try later.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create new corporate user with all roles (Corporate : Maker , Viewer, Approver, CorporateAdminMaker, CorporateAdminChecker) supported and login with same.
2. Open dashboard by selecting each user type and check for random error on dashboard.
3. Screen will display error "Screen shows error "System cannot process the request currently. Please try later." for Approver, Maker, Viewer, CorporateAdminMaker and CorporateAdminChecker user dashboards.
3. Validate obdx logs for Errors for each user type dashboard load.

Cause

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In this Document
Symptoms
Cause
Solution
References


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