Intermittent Issue in Initiating Payments after Enabling Soft Token (Doc ID 2605527.1)

Last updated on JUNE 16, 2021

Applies to:

Symptoms

"System cannot process the request " error on screen, intermittent after enabling soft token

ERROR
-----------------------
System cannot process the request


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enabled soft token for payment transactions
2. Initiate a payment
3. On initiation screen click the confirm button
4. System cannot process the request comes
5. But screen to enter soft token is coming and we are able to input soft token, after entering soft token when we again click on confirm it is working fine

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users need to enter Soft token multiple times to make the transaction work.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.