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Intermittent Issue in Initiating Payments after Enabling Soft Token (Doc ID 2605527.1)

Last updated on NOVEMBER 13, 2019

Applies to:

Oracle Banking Digital Experience - Version 19.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

"System cannot process the request " error on screen, intermittent after enabling soft token

ERROR
-----------------------
System cannot process the request


STEPS
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The issue can be reproduced at will with the following steps:
1. Enabled soft token for payment transactions
2. Initiate a payment
3. On initiation screen click the confirm button
4. System cannot process the request comes
5. But screen to enter soft token is coming and we are able to input soft token, after entering soft token when we again click on confirm it is working fine

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users need to enter Soft token multiple times to make the transaction work.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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