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Unable to post transaction due to incorrect line details attached in customer account (Doc ID 2607585.1)

Last updated on APRIL 19, 2021

Applies to:

Oracle FLEXCUBE Universal Banking - Version 10.2 and later
Information in this document applies to any platform.

Symptoms

On : 10.2 version, Production Support-SET

When attempting to post the transaction in customer account, the following error occurs. 

   * AC-UPD02 - Could Not Update Balance for Account <ACC_NUMBER>.

   * Bombed in CustBal ORA-20101: lm_send->ORA-20101: lm_exec->BEFORE EXEC--->ORA-20101: set_available_bal -> ORA-20101: update_line->ORA-20101: Missing line record

Due to this issue, users cannot able to make any transactions in customer account. Also it affects their ability to provide the services in timely manner.

STEPS:

The issue can be reproduced at will with the following steps:
1. Pick a savings account
2. Do some DE transaction which impacts the balance of respective account.
3. Check whether the transaction posted successfully




Cause

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In this Document
Symptoms
Cause
Solution


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