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Customer Balance Inquiry using function id STDCUSBL on Fetching Account Balance detailed failed with error ST-OTHR-001 (Unhandled Exception) (Doc ID 2609478.1)

Last updated on NOVEMBER 13, 2019

Applies to:

Oracle FLEXCUBE Universal Banking - Version 12.0.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.0.3 version, Production Support-SET

When attempting to Fetch Details of Account Balance using Customer Account Balances (function id STDCUSBL)
the following error occurs.

ERROR
-----------------------
ST-OTHR-001 (Un-handled Exception)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Access the Application
2. Go to Function id STDCUSBL(Customer Account Balance)
3. Enter Account no and Query for Balance Inquiry

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot Fetch the detailed balance on the Account

Cause

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In this Document
Symptoms
Cause
Solution
References


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