My Oracle Support Banner

CLDACNT : Loan Account Has Been Authorized, But Accounting Entries Along With Audit Log Detils Are Missing For BOOK Event. (Doc ID 2609922.1)

Last updated on NOVEMBER 14, 2019

Applies to:

Oracle FLEXCUBE Universal Banking - Version 12.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 12.4.0.0.0 version, Production Support-SET

ACTUAL BEHAVIOR
---------------
Reported loan account was booked in the system and currently in authorized status. But accounting entries along with audit log details are missing for BOOK event of this account.

EXPECTED BEHAVIOR
-----------------------
When a loan account is authorized, then accounting entries and audit log details should be available for BOOK event of the same loan account

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Book a loan account in CLDACCNT screen and don't authorize this newly created record.
2. Run EOD batch for the same branch.
3. EOD batch will abort with error.
4. Execute the data patch to proceed with EOD batch process.
5. Post execution of EOD batch process, validate accounting entry & audit log details for BOOK event.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, wrong GL balance is reflecting for the loan account.

Changes

 N/A

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.