My Oracle Support Banner

Retail Teller Product (FTRQ) Performed using function id 1006 failed on Submission with Screen Grayout (Doc ID 2612202.1)

Last updated on NOVEMBER 21, 2019

Applies to:

Oracle FLEXCUBE Universal Banking - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.2 version, Production Support-SET

ACTUAL BEHAVIOR
---------------
While performing Account to Account Transfer through function id 1006, System is getting stuck.


EXPECTED BEHAVIOR
-----------------------
Instead hanging , System should complete the transaction and respond back without any long delay.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Application
2. Go to Function Id 1006 using fast path
3. Enter Account details From Account Number, From Account Amount,To Account Number, pickup
4. On Submitting the pickup button system is getting stuck.


BUSINESS IMPACT
-----------------------
Due to this issue, users cannot do Account to Account Transfer, currently bank are using DE entry , which we want to ristrict the DE entries and give access this screen to all end users.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.