My Oracle Support Banner

Soft Token Application - Arabic Not Supported As Direction Of The Token Is From Left To Right And Not Right To Left Required For Arabic (Doc ID 2612392.1)

Last updated on NOVEMBER 25, 2019

Applies to:

Oracle Banking Digital Experience - Version 19.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Soft token application is not available in Arabic, customers will attempt entering the code from right to left (Default writings in Arabic Language). and system will throw authentication error for the same.

EXPECTED BEHAVIOR
-----------------------
Soft token application should be available in Arabic also.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. User change language to Arabic
2. User logs in as retail User.
3. User initiates one transfer with Soft Token Authentication enabled for it.
4. After filling in all the required fields, User proceeds clicking on confirm.
5. Upon Clicking on Confirm, the system will ask for Soft token.
6. User proceeds accessing the authentication application (Which is in English)
7. After entering the PIN and choosing the user, system ask for transaction code.
8. Upon entering the code; another code will be generated for verification.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use soft token application in arabic language.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.