While Downloading statements/E-Receipt/Bulk File inquiry through Mobile Application , File is not getting downloaded and only the Loading Bar is Displayed
(Doc ID 2614277.1)
Last updated on JULY 26, 2021
Applies to:
Oracle Banking Digital Experience - Version 18.3.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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When user is completing any payment in mobile app and trying to download the e-receipt then the loading bar is displaying, no file is downloaded.
EXPECTED BEHAVIOR
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In mobile app E-receipt should download properly.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login with any end user and perform any payment
2. Then on successful of payment E-receipt link will show
3. On click of E-receipt the loading bar is displayed but no file is downloaded.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot download the E-receipt from mobile app.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |