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Unread Mail Count In Notification Differs From Actual Count Present In Mail (Doc ID 2614308.1)

Last updated on JULY 11, 2022

Applies to:

Oracle Banking Digital Experience - Version 18.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
 the total unread message count under inbox icon differs from what is actually being displayed when opening mailbox


EXPECTED BEHAVIOR
-----------------------
Unread mail Count should be same as per what it is in mailbox

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Log in from user
Go to mail message
Select and delete an email

check the count in notification and in mail

Cause

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In this Document
Symptoms
Cause
Solution
References


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