Consumer Lending : Unable to authorize the vami contract fails with Error "GW-CUS001"
(Doc ID 2614672.1)
Last updated on SEPTEMBER 06, 2021
Applies to:
Oracle FLEXCUBE Universal Banking - Version 11.6 and laterInformation in this document applies to any platform.
Symptoms
On : 11.6 version, Production Support-SET
When user trying to Authorize VAMI Contract,
the following error occurs.
Error:
------
"GW-CUS001 - Unexpected Internal Error occurred during processing of message for the external reference number $1"
STEPS:
--------
The issue can be reproduced at will with the following steps:
a. Query the account
b. Check for the new facility linked.
c. Do the VAMI and then the disbursement.
BUSINESS IMPACT:
---------------------
User not able to Authorize contract.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |