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Linked Customer Is Not Getting Reflected In Sent Mail Record (Doc ID 2616333.1)

Last updated on DECEMBER 10, 2019

Applies to:

Oracle Banking Digital Experience - Version 18.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Linked Customer is not getting reflected in sent mail record. Due to this issue, Admin user will not understand the mail/concern is for which customer.

EXPECTED BEHAVIOR
-----------------------
In sent mail linked customer name should be available in from label

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. From retail user go to compose mail
2. select linked party from party drop down
3. after sending mail check that mails record in sent mail or in admins mail box
4.Check the value against from label

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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