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Account Closure performed using function id STDCUSAC Failed with Error Code CS-CLO-DB ( Cannot Close Account as Cards are Maintained) (Doc ID 2616757.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle FLEXCUBE Universal Banking - Version 11.3 and later
Information in this document applies to any platform.


On : 11.3 version, Production Support-SET

Account closing problem
While we want to close the accounts in system it gives the following error message (Cannot close the Account as Cards are maintained)

CS-CLO-DB ( Cannot Close Account as Cards are Maintained)

The issue can be reproduced at will with the following steps:
1. Access Application and go to Customer Account Maintenance Screen (STDCUSAC)
2. Inquire for the Account to be Closed
3. Perform Closure of Account
4. Error Displayed " Can't Close Account as Cards are maintained)

The issue has the following business impact:
Due to this issue, users cannot Close the Customer Account


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