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On Customer Signature Image View Screen Second Page IS Not Shown (Doc ID 2617216.1)

Last updated on DECEMBER 10, 2019

Applies to:

Oracle FLEXCUBE Universal Banking - Version 12.0.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.0.1 version, Production Support-SET

ACTUAL BEHAVIOR
---------------
Customer 2nd Page signature is not showing

On STDCUSAC screen upon Pressing F12 Key system pops up the "Customer Signature Image View" screen which shows only 15 signatures, in case a customer has more than 15 i.e 16 as in the reported customer case, the next page navigation button is also disabled, thus the next images cant be seen.


EXPECTED BEHAVIOR
-----------------------
Either system should show all the signatures on same page or the next page navigation button should be enabled so to navigate to the next images.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Pick a customer having more than 15 signatures maintained.
2. Go to Screen STDCUSAC screen and fetch account details select the account no and Press F12 key.
3. "Customer Signature Image View" will pop up which shows only 15 signatures, the next page navigation button is also disabled, thus the next images cant be seen.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
User can't see all the signatures.

Cause

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In this Document
Symptoms
Cause
Solution
References


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