Inbound Charge Claim Queue- Approve- Debit Account Resolution Is Blank
(Doc ID 2617241.1)
Last updated on NOVEMBER 28, 2022
Applies to:
Oracle Banking Payments - Version 14.3.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 14.3.0.0.0 version, Implementation Support
ACTUAL BEHAVIOR
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Bank had reported Incoming MT 191 for a charge claim put into Inbound Charge claim Queue.
User Approves it manually and on approval- DEBIT account is BLANK and is put into the REPAIR Queue.
EXPECTED BEHAVIOR
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DEBIT account should not be BLANK on approval
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to inbound claim view
2. Go to inbound claim queue
3. Enter queue reference number.
4. Record approved. Pending for authorization.
5. Debit Account resolution is blank
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot use the inbound claim view
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |