My Oracle Support Banner

Inbound Charge Claim Queue- Approve- Debit Account Resolution Is Blank (Doc ID 2617241.1)

Last updated on MAY 22, 2020

Applies to:

Oracle Banking Payments - Version 14.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.3.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
---------------
Bank had reported Incoming MT 191 for a charge claim put into Inbound Charge claim Queue.
User Approves it manually and on approval- DEBIT account is BLANK and is put into the REPAIR Queue.

EXPECTED BEHAVIOR
-----------------------
DEBIT account should not be BLANK on approval

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to inbound claim view
2. Go to inbound claim queue
3. Enter queue reference number.
4. Record approved. Pending for authorization.
5. Debit Account resolution is blank

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the inbound claim view

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.