In Downloaded Account Statement PDF, Arabic Characters Is Displayed as # and Description Overlaps Reference Number
(Doc ID 2617296.1)
Last updated on JUNE 16, 2021
Applies to:
Oracle Banking Digital Experience - Version 19.1.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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1. Arabic and decimal characters are displayed as #
2. If DESCRIPTION length is more than 30 characters, then REFERENCE NUMBER is overlapping the same
STEPS
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The issue can be reproduced at will with the following steps:
1. Log in as Retail User
2. Navigate to Accounts > Current and Savings > View Statement
3. Choose pdf option from Download drop-down
4. Download a statement which contains: (i) Arabic fonts in description and (ii) Description length is more than 30 characters.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |