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In Downloaded Account Statement PDF, Arabic Characters Is Displayed as # and Description Overlaps Reference Number (Doc ID 2617296.1)

Last updated on DECEMBER 10, 2019

Applies to:

Oracle Banking Digital Experience - Version 19.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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1. Arabic and decimal characters are displayed as #
2. If DESCRIPTION length is more than 30 characters, then REFERENCE NUMBER is overlapping the same


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in as Retail User
2. Navigate to Accounts > Current and Savings > View Statement
3. Choose pdf option from Download drop-down
4. Download a statement which contains: (i) Arabic fonts in description and (ii) Description length is more than 30 characters.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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