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User Is Re-Directed to Complete Two Factor Authentication(soft Token) Twice In Mobile App. (Doc ID 2618122.1)

Last updated on DECEMBER 18, 2020

Applies to:

Oracle Banking Digital Experience - Version 18.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
Soft token is enabled for corporate user at login time. When the user logs into the system using the mobile android app, user is prompted to complete soft token authentication. After successful completing soft token authentication for the first time, user is re-directed back to soft token authentication screen.

EXPECTED BEHAVIOR
-----------------------
It should not be redirect to soft token authentication screen after successful authentication.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. login with user who has enabled for 2f authentication.
2. Authenticate using softoken authentication screen.

3. Once successfully authenticated user will be redirected back to softoken authentication screen

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users has to do the soft token authentication twice which is not correct functionality

Changes

 None

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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