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Unable to authorize the customer maintenance - ST-UMRL1 (Doc ID 2618138.1)

Last updated on APRIL 21, 2021

Applies to:

Oracle FLEXCUBE Universal Banking - Version 3.4 and later
Information in this document applies to any platform.


On : 3.4 version, Production Support-SET

When attempting to amend the customer data,
the following error occurs.

ST-UMRL1 - Failed to update maintenance sttb_record_master

The issue can be reproduced at will with the following steps:
1. Need to select customer where modification is required.
2. After modification sttb_record_master table record should be in authorized status.
3. But log table should not be in authorized position.
4. Try to start the authorize the customer maintenance.

The issue has the following business impact:
Due to this issue,
1. New contracts for the customer can't be opened.


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