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Unable to authorize the customer maintenance - ST-UMRL1 (Doc ID 2618138.1)

Last updated on APRIL 21, 2021

Applies to:

Oracle FLEXCUBE Universal Banking - Version 3.4 and later
Information in this document applies to any platform.

Symptoms

On : 3.4 version, Production Support-SET

When attempting to amend the customer data,
the following error occurs.

ERROR
-----------------------
ST-UMRL1 - Failed to update maintenance sttb_record_master


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Need to select customer where modification is required.
2. After modification sttb_record_master table record should be in authorized status.
3. But log table should not be in authorized position.
4. Try to start the authorize the customer maintenance.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue,
1. New contracts for the customer can't be opened.

Cause

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In this Document
Symptoms
Cause
Solution


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