Unable to authorize the customer maintenance - ST-UMRL1
(Doc ID 2618138.1)
Last updated on DECEMBER 09, 2019
Applies to:
Oracle FLEXCUBE Universal Banking - Version 3.4 and laterInformation in this document applies to any platform.
Symptoms
On : 3.4 version, Production Support-SET
When attempting to amend the customer data,
the following error occurs.
ERROR
-----------------------
ST-UMRL1 - Failed to update maintenance master record log
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Need to select customer where modification is required.
2. After modification master table record should be in authorized status.
3. But log table should not be in authorized position.
4. Try to start the authorize the customer maintenance.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue,
1. New contracts for the customer can't be opened.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |