Unable to authorize the customer maintenance - ST-UMRL1
(Doc ID 2618138.1)
Last updated on APRIL 21, 2021
Applies to:
Oracle FLEXCUBE Universal Banking - Version 3.4 and laterInformation in this document applies to any platform.
Symptoms
On : 3.4 version, Production Support-SET
When attempting to amend the customer data,
the following error occurs.
ERROR
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ST-UMRL1 - Failed to update maintenance sttb_record_master
STEPS
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The issue can be reproduced at will with the following steps:
1. Need to select customer where modification is required.
2. After modification sttb_record_master table record should be in authorized status.
3. But log table should not be in authorized position.
4. Try to start the authorize the customer maintenance.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue,
1. New contracts for the customer can't be opened.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |