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Unable to authorize the customer maintenance - ST-UMRL1 (Doc ID 2618138.1)

Last updated on DECEMBER 09, 2019

Applies to:

Oracle FLEXCUBE Universal Banking - Version 3.4 and later
Information in this document applies to any platform.

Symptoms

On : 3.4 version, Production Support-SET

When attempting to amend the customer data,
the following error occurs.

ERROR
-----------------------
ST-UMRL1 - Failed to update maintenance master record log


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Need to select customer where modification is required.
2. After modification master table record should be in authorized status.
3. But log table should not be in authorized position.
4. Try to start the authorize the customer maintenance.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue,
1. New contracts for the customer can't be opened.

Cause

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In this Document
Symptoms
Cause
Solution


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