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While Composing A Mail with "Others" as Category Application Throws an Error "System Cannot Process the Request Currently. Please Try Again Later" (Doc ID 2620899.1)

Last updated on DECEMBER 18, 2020

Applies to:

Oracle Banking Digital Experience - Version 18.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to compose a mail by logging in as a Retail User, user is getting error "System cannot process the request currently .please try again later"

ERROR
-----------------------
System cannot process the request currently .please try again later


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in as retail user-->Navigate to Mail box
2. Mails--> Click on compose mail
3. Choose category and enter the message --> on click of send button the above error occurs.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot compose email from their mailbox option.

Changes

 None

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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