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E-Receipt Download - PDF Does Not Open And Gives Error : Failed To Load PDF Document. (Doc ID 2623198.1)

Last updated on JUNE 16, 2021

Applies to:

Oracle Banking Digital Experience - Version 19.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms


E-Receipt Download - Failed to load PDF document.

When User Tries to download E-receipt for activity log, it is downloaded successfully, however, the error "Failed to load PDF document." comes when user open the pdf file.


ERROR
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Failed to load PDF document


STEPS
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The issue can be reproduced at will with the following steps:
1- Log in in OBDX App with corporate user
2- In activity log widget, click on one processed transaction -> click on reference number.
2- Details will come for the corresponding transaction with E-receipt icon, click on the icon.
3- File will be downloaded -> open the downloaded file.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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