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Status is POSTED for a Reversal transaction successfully posted for a payment in payment maintenance page (Doc ID 2624733.1)

Last updated on JANUARY 14, 2020

Applies to:

Oracle Financial Services Lending and Leasing - Version 14.7.0.0.0 and later
Information in this document applies to any platform.
Payment maintenance screen will display both the payments posted as well as refunded.

Symptoms

ACTUAL BEHAVIOR
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User posted a payment refund transaction. After successfully posting the transaction, system is still displaying the status as posted for the payment. By mistake another user tries to refund the payment, since the status is still in posting. System fails with  error "record has already been updated by another user. Please re-query to see the change"


EXPECTED BEHAVIOR
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Once Refund transaction of payment is successfully posted, system should remove that payment from payment maintenance screen or should have a status "Refund" . This is to avoid again posting a refund transaction for that payment and to avoid any ambiguity between posted and refunded payment transaction.

STEPS
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The issue can be reproduced at will with the following steps:


BUSINESS IMPACT
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The issue has the following business impact:


Due to this issue, User is not able to understand whether the payment is still need to refunded, since the status is post. Usually post status is only for payment that got posted, but not refunded. 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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