User Profile Details Like Email And Mobile Number Do Not Get Updated In OBDX If They Are Updated In UBS
(Doc ID 2626280.1)
Last updated on JUNE 16, 2021
Applies to:
Oracle Banking Digital Experience - Version 19.1.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 19.1.0.0.0 version, Implementation Support
ACTUAL BEHAVIOR
---------------
Details like mobile/ email id not getting updated in OBDX if they get update in UBS
EXPECTED BEHAVIOR
-----------------------
Details like mobile/ email id should get updated in OBDX if they get update in UBS
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Edit details of customer in FCUBS---> like mobile number/email Id
Login into OBDX---View Details of that Customer ---> It is showing updated details of customer
Login with customer whose details have been updated and try to do any payment transaction for which OTP/email alerts is enabled---> OBDX is sending details to previous emailId and Mobile Number.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |