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User Profile Details Like Email And Mobile Number Do Not Get Updated In OBDX If They Are Updated In UBS (Doc ID 2626280.1)

Last updated on JANUARY 06, 2020

Applies to:

Oracle Banking Digital Experience - Version 19.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 19.1.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
---------------
Details like mobile/ email id not getting updated in OBDX if they get update in UBS


EXPECTED BEHAVIOR
-----------------------
Details like mobile/ email id should get updated in OBDX if they get update in UBS

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Edit details of customer in FCUBS---> like mobile number/email Id

Login into OBDX---View Details of that Customer ---> It is showing updated details of customer

Login with customer whose details have been updated and try to do any payment transaction for which OTP/email alerts is enabled---> OBDX is sending details to previous emailId and Mobile Number.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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