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8.0.7 Post Alert Service Failing (Doc ID 2628590.1)

Last updated on JANUARY 14, 2020

Applies to:

Oracle Financial Services Behavior Detection Platform - Version 8.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
8.0.7 Post Alert Service Failing



Post Service xmls has been failed with using SoapUI with below error: 

  
  

  Failed to execute Alert processing step : CorrelateAlert
  /services/AlertManagementService
  
  
 In the mantasServ logs this are the errors:

01/09/2020 17:29:03 INFO : Thread ID = 140582196336384: Alert Correlation: File = AlertCorrelationServiceRun.cc: Line = 105: Beginning correlation of alert
01/09/2020 17:29:03 INFO : Thread ID = 140582196336384: Alert Correlation: File = AlgorithmServiceRun.cc: Line = 232: reading xml data
01/09/2020 17:29:03 FATAL : Thread ID = 140582196336384: Alert Correlation: File = AlgorithmServiceRun.cc: Line = 2432: No such file or directory
[FATAL] 2020-01-09 17:29:03.518 [ajp-nio-8009-exec-9] ALERT_MGMT - ALERT_MGMT - Message 170355: Failed to execute Alert Correlater algorithm, with exception: <Error>No such file or directory</Error>
[FATAL] 2020-01-09 17:29:03.522 [ajp-nio-8009-exec-9] ALERT_MGMT - ALERT_MGMT - Message 170337: Failed to execute Alert processing step, with exception: CorrelateAlert:Failed to execute Alert Correlater algorithm.

mantaslog-01.09.2020-16.42.30-PM-EST.log
Cannot create JDBC driver of class '' for connect URL 'null'
java.sql.SQLException: No suitable driver
at java.sql.DriverManager.getDriver(DriverManager.java:315)
at org.apache.tomcat.dbcp.dbcp2.BasicDataSource.createConnectionFactory(BasicDataSource.java:2171)
at org.apache.tomcat.dbcp.dbcp2.BasicDataSource.createDataSource(BasicDataSource.java:2066)
at org.apache.tomcat.dbcp.dbcp2.BasicDataSource.getConnection(BasicDataSource.java:1525)
at com.iflex.fic.util.Connections.getTomcatConnectionFromPool(Connections.java:172)
at com.iflex.fic.util.Connections.getDBConnection(Connections.java:135)
at com.ofss.fccm.fraud.db.DBConnection.getConnection(DBConnection.java:66)
at com.ofss.fccm.fraud.db.DBConnection.executeQuery(DBConnection.java:84)
at com.ofss.fccm.fraud.main.ProcessCronJob.run(ProcessCronJob.java:36)
at java.util.TimerThread.mainLoop(Timer.java:555)
at java.util.TimerThread.run(Timer.java:505)
Cannot create JDBC driver of class '' for connect URL 'null'
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<soapenv:Body>
<soapenv:Fault>
<faultcode xmlns:ns1="http://namespaces.mantas.com">hostname</faultcode>
<faultstring>Failed to execute Alert processing step : CorrelateAlert</faultstring>
<faultactor>/services/AlertManagementService</faultactor>
<detail>
<PostAlertFault>
<errorCode>170364</errorCode>
<errorMessage>Failed to execute Alert processing step : CorrelateAlert</errorMessage>
<errorDescription>Failed to execute Alert Correlater algorithm.</errorDescription>
</PostAlertFault>
<ns2:hostname xmlns:ns2="http://xml.apache.org/axis/">***.com</ns2:hostname>
</detail>
</soapenv:Fault>
</soapenv:Body>
</soapenv:Envelope>


  
  


Cause

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In this Document
Symptoms
Cause
Solution


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