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User Does Not Receive One Time Password (OTP) While Trying to Retrieve User Id Through Forget User Name Feature (Doc ID 2629230.1)

Last updated on JANUARY 20, 2020

Applies to:

Oracle Banking Digital Experience - Version 18.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
OTP is not getting generated in Forget Username transaction.

EXPECTED BEHAVIOR
-----------------------
OTP should be generated in Forget Username workflow.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Initiate forget user name workflow.
2. Notice that OTP is not being generated.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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