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Unable To Approve Transactions With Current Status "Retain In Queue" (Doc ID 2631832.1)

Last updated on DECEMBER 18, 2020

Applies to:

Oracle Banking Payments - Version 14.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.3.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
---------------
Unable to Approve transactions with current status "Retain in Queue". System displays the message as "Request successfully Processed" but the transaction is not proceeding further.


EXPECTED BEHAVIOR
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On Click of Approve for a transaction, pending in SC with status “Retain in Queue”, system should show the appropriate override message and re-derive the dates and should proceed further to the SC queue with the re-derived dates.

STEPS
-----------------------

1. Post a Cross border outgoing transaction and leave it overnight in Sanction Queue.
2. Please make sure the Roll-Over preferences is maintained as "Retain in Queue" for the source code/Customer Preferences maintained as "Retain in Queue"
3. On Day 2 post Sanction Pass Response to the transaction, Such that the transaction will be pending in Sanction Queue with Current Status as "Retain in Queue"
4. Try to Approve the transaction from Sanction Queue with Current Status as "Retain in Queue".

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot process Internal SC transactions

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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