My Oracle Support Banner

Mobile Application Crashes When Trying to Login After Password Change After Applying Patchset "18.1.1.0.0" (Doc ID 2632252.1)

Last updated on JANUARY 30, 2020

Applies to:

Oracle Banking Digital Experience - Version 18.1.0.0.0 to 18.1.0.0.0 [Release 18]
Information in this document applies to any platform.

Symptoms

When attempting to login into OBDX Mobile Application after changing the Password, the app is getting crashed
and the following error occurs.

ERROR
----------
Application Error

net::ERR_FILE_NOT_FOUND
(file:///pages/home.html?module=login


STEPS
-----------
The issue can be reproduced at will with the following steps:
1. Login into OBDX Mobile App (Android/ios) and go to Change Password Screen
2. Enter Old and New Passwords correctly and submit.
3. "Password Successfully Changed" Message is Displayed. Click on Login button below it.
4. App Crashes with the Error as mentioned above

BUSINESS IMPACT
------------------------
The issue has the following business impact:
Due to this issue, users cannot login into the application after changing the password.

Changes

No change to Environment/Product/Account/Hardware causes this issue.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.