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Manual Cross Border Payment Moving To Process Exception Queue. (Doc ID 2633587.1)

Last updated on DECEMBER 18, 2020

Applies to:

Oracle Banking Payments - Version 14.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.3.0.0.0 version, Production Support

ACTUAL BEHAVIOR
---------------
Manual cross border payment moving to Process Exception Queue.

Manual cross border payment created using a Template is moving to Process Exception Queue with error reason as Unable to get account details for the transaction account.
Please note user is not able to Cancel this transaction also from process Exception queue.

 

EXPECTED BEHAVIOR
-----------------------
System should Create the Cross Border Payment Transaction successfully.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Book a Manual Cross Border Transaction Using Template ((PXDOTTML)
2. Check Whether transaction is created or not
3. Try to cancel Transaction from Process Exception queue.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot Create Manual Cross border Transactions using template

Cause

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In this Document
Symptoms
Cause
Solution


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