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GRI(Generic Recovery Interface) Reassignment Job Is Not Using New % Allocations (Doc ID 2633632.1)

Last updated on JANUARY 29, 2020

Applies to:

Oracle Financial Services Lending and Leasing - Version 14.4.0.0.0 and later
Information in this document applies to any platform.
GRI(Generic Recovery Interface)

Symptoms


ACTUAL BEHAVIOR
---------------
GRI(Generic Recovery Interface) Reassignment job is not using new % allocations configured for vendor assignments. Re-assignment job using previous allocations. 

EXPECTED BEHAVIOR
-----------------------
System should use new % allocations

Assignment/Re-assignment Logic

System should assign "Case" to shortlisted vendors based on "% Allocation" logic.

Assignment should be done based on ‘Least %’ bucket.

Exceptions to be handled while assigning:

If two or more cases are opened for an account, system should allocate all the cases (belongs to same account) to the same vendor.

If the case is ‘Re-assigned’; system shout not assign the case to same vendor.


STEPS
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1.Go to Vendors -> Assignment Allocation

2.Creating new case under Vendor Assignment criteria

3.Create a New Work order

4.Check that work order in Third party(If there is any hand off to third party from OFSLL)

5.Check the work order

6.Check Vendor Assignment allocation - Check the assignment cases and % Allocation

7.Change the vendor in the work order tab by editing the work order

8.Check Vendor Assignment allocation - Check the assignment cases and % Allocation

9.Create a New Case under Vendor Assignment criteria

10.Check Vendor Assignment allocation - Check the assignment cases and % Allocation

11.Reassignment is happened and reassigned

12.Check the work order tab

13.Checking the case status is OPEN

14.Now running the reassignment batch job and checking whether new case get creating and adding the count in assignments.

15.After running the batch job new case got created with assigned case and old case become PENDING CLOSE-REASSIGN

16.New case created assigned to vendor


BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Due to this issue, Vendors where not allocated with the work orders as expected

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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