GRI(Generic Recovery Interface) Reassignment Job Is Not Using New % Allocations
(Doc ID 2633632.1)
Last updated on JANUARY 29, 2020
Applies to:Oracle Financial Services Lending and Leasing - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
GRI(Generic Recovery Interface)
GRI(Generic Recovery Interface) Reassignment job is not using new % allocations configured for vendor assignments. Re-assignment job using previous allocations.
System should use new % allocations
System should assign "Case" to shortlisted vendors based on "% Allocation" logic.
Assignment should be done based on ‘Least %’ bucket.
Exceptions to be handled while assigning:
If two or more cases are opened for an account, system should allocate all the cases (belongs to same account) to the same vendor.
If the case is ‘Re-assigned’; system shout not assign the case to same vendor.
1.Go to Vendors -> Assignment Allocation
2.Creating new case under Vendor Assignment criteria
3.Create a New Work order
4.Check that work order in Third party(If there is any hand off to third party from OFSLL)
5.Check the work order
6.Check Vendor Assignment allocation - Check the assignment cases and % Allocation
7.Change the vendor in the work order tab by editing the work order
8.Check Vendor Assignment allocation - Check the assignment cases and % Allocation
9.Create a New Case under Vendor Assignment criteria
10.Check Vendor Assignment allocation - Check the assignment cases and % Allocation
11.Reassignment is happened and reassigned
12.Check the work order tab
13.Checking the case status is OPEN
14.Now running the reassignment batch job and checking whether new case get creating and adding the count in assignments.
15.After running the batch job new case got created with assigned case and old case become PENDING CLOSE-REASSIGN
16.New case created assigned to vendor
The issue has the following business impact:
Due to this issue, Vendors where not allocated with the work orders as expected
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document