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ATM, POS Reversal Transactions Marked as Success But No Accounting Entries (Doc ID 2637787.1)

Last updated on FEBRUARY 12, 2020

Applies to:

Oracle FLEXCUBE Universal Banking - Version 11.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.2 version, Production Support-SET

ACTUAL BEHAVIOR
---------------
ATM/POS/ECOM transactions which are reversed appear as success for the reversal transaction, however the reversal accounting entries are not passed.

EXPECTED BEHAVIOR
-----------------------
When the reversal transaction ( message type 420 ) occurs system has to reversed the accounting posted during the original transaction ( message type : 220 ). If the reversal fails, then status should be Failed and not success.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Do an ATM / POS / ECOM transaction
2. Send the reversal request in parallel.
3. Check for the status of the transactions both original and reversal.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot reconcile the status of the switch transaction and accounting entry appears missing.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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