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When Retail User Tries To View List of Credit Card Statements In Internet Banking , No Results Displayed. (Doc ID 2638280.1)

Last updated on MARCH 04, 2020

Applies to:

Oracle Banking Digital Experience - Version 18.2.0.0.0 to 18.2.0.0.0 [Release 18]
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
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When Retail user Clicks on Credit Card Statements & selects the card number, the  list of credit card  statements is found missing on screen in Internet banking browser.The table where the results are expected to be displayed is seen blank.


The expected list of credit card statements  is visible for same user & same time period when viewed via  mobile App.


EXPECTED BEHAVIOR
-----------------------

The list of credit card statements should be visible in internet banking where the records exists .


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login into OBDx.
2. Navigate to Credit Card --> Select Card --> View Statement.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are unable to view Credit Card statement.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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