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Correspondence Generate Button Not Working In Customer Service Screen (Doc ID 2638842.1)

Last updated on FEBRUARY 14, 2020

Applies to:

Oracle Financial Services Lending and Leasing - Version 14.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.5.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
---------------
Correspondence Generate button not working in Customer Service Screen

Correspondence Generate button not working in Customer Service Screen and all Collection related screens

EXPECTED BEHAVIOR
-----------------------
The process should generate correspondence.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Go to servicing screen

2. Click on customer service Tab, then clock on Correspondence Tab

3. Enter Correspondence record and save it.

4. Then click on generate button

5. Verify system should have generated the document

 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot generate correspondence.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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