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PAID OFF Accounts are not update to PAID Status during Metro2 Processing:Account is paid off Mertro 2 process in the following months does not update the account status as paid (Doc ID 2643839.1)

Last updated on FEBRUARY 29, 2020

Applies to:

Oracle Financial Services Lending and Leasing - Version 14.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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There are few accounts that got paid but not picked up in Metro2 processing.  This has been identified for the accounts with due date 31 where there is not further activity on the account. Account has been paid off before the billing job.

EXPECTED BEHAVIOR
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Accounts that are paid should be reported as Paid in the metro 2 reporting in the subsequent months as long as the account is reported to Metro 2.

STEPS
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The issue can be reproduced at will with the following steps:
1. Select an account where due day is 31
2. Make the account paid-off before the billing date and run the metro-2 process.
3. System doesn't report the account to metro-2 not only the current month but also subsequent months

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Due to this issue, accounts that paid are reported as delinquent in credit report and customer credit rating is impacted

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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