Not Able To Create New Service Request With Same Request Name But Different Product. (Doc ID 2644663.1)

Last updated on JUNE 16, 2021

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Not able to create New Service Request with Same Request Name but different Product.

ERROR:
Service Request with the same name already exists in the system.


EXPECTED BEHAVIOR
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Application should allow to create Service Request with same request name for different product.

STEPS
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The issue can be reproduced at will with the following steps:
1. Log in as admin
2. Go to Service request form builder
3. Create service request for product 1
4. Create another service request with same request name from above but with different product.

Changes

Cause

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