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Not Able To Create New Service Request With Same Request Name But Different Product. (Doc ID 2644663.1)

Last updated on MARCH 11, 2020

Applies to:

Oracle Banking Digital Experience - Version 18.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
Not able to create New Service Request with Same Request Name but different Product.

ERROR:
Service Request with the same name already exists in the system.


EXPECTED BEHAVIOR
-----------------------
Application should allow to create Service Request with same request name for different product.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in as admin
2. Go to Service request form builder
3. Create service request for product 1
4. Create another service request with same request name from above but with different product.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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