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When attempting to liquidate the bill which is fully liquidated - SM-00031 (Doc ID 2644681.1)

Last updated on MARCH 06, 2020

Applies to:

Oracle FLEXCUBE Universal Banking - Version 3.4 and later
Information in this document applies to any platform.

Symptoms

On : 3.4 version, Production Support-SET

When attempting to liquidate the bill which is fully liquidated.
the following error occurs.

ERROR
-----------------------
SM-00031 - This form STVWCHAN is not available

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Need to take a bill contract which is already fully liquidated.
2. Ensure accounting entries is not passed.
3. Ensure there is a mismatch in the log and transaction tables.
4. Try to liquidate the bill again.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue,
1. User will not be able to liquidate and settle the customer account.

Cause

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In this Document
Symptoms
Cause
Solution


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