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Transaction Continues To Lie In SC Queue When Cancellation SC Response Is Posted On The Same Day. (Doc ID 2645072.1)

Last updated on DECEMBER 18, 2020

Applies to:

Oracle Banking Payments - Version 14.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.3.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
---------------
Transaction continues to lie in Sanction Queue when Cancellation Sanction Response is posted on the same day.
Transaction still remains in Sanction Check queue.

EXPECTED BEHAVIOR
-----------------------
Transaction should be processed further for accounting hand off and return should be processed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Post an ACH Receipt transaction for an invalid account such that the transaction moves to Process Exception queue.
2. From process exception queue, cancel the transaction on inputting a return code which is maintained in ACH Return Code Maintenance PMDRTNCD.
3. Transaction moves to Business Override queue.
4. Approve the transaction from Business Override queue such that it moves to Sanction Check queue.
5. Post a 'CANCEL' SC Response for the transaction lying in Sanction Check Queue.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot pass sanction to the transaction.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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