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Error - 'Please provide Valid Message Content' Received When Setting the Arabic Text Direction From Right To Left (Doc ID 2645145.1)

Last updated on MARCH 04, 2020

Applies to:

Oracle Banking Digital Experience - Version 18.1.0.0.0 to 18.1.0.0.0 [Release 18]
Information in this document applies to any platform.

Symptoms

When attempting to set the Arabic text direction from right to left, the following error occurs.

ERROR
-----------------------
Please provide Valid Message Content.

Below stack trace is observed in OBDX log:

com.ofss.fc.infra.validation.exception.ValidationException: Validations failed.
[Validation Errors =
Object Name: MessageTemplateDTO, Attribute Name: templateBuffer, Attribute Value: , Error Code: DIGX_AL_0092, Message: Please provide Valid Message Content.[templateBuffer]
]
at com.ofss.fc.app.dto.validation.Validatable.validate(Validatable.java:37)
at com.ofss.digx.app.alert.service.maintenance.ActivityEventAction.update(ActivityEventAction.java:301)
at com.ofss.digx.appx.alerts.service.ActivityEventAction.update(ActivityEventAction.java:313)

 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login into application.
2. Navigate to Alert Maintenance.
3. Select Module Name -> User Management, Event Name -> reset credentials.
4. Select Recipient Type -> Party User -> Customer.
5. Select Locale -> Arabic.
6. Write email subject and content with keeping the text direction from right to left.
7. Attempt to submit.

Cause

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In this Document
Symptoms
Cause
Solution


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