My Oracle Support Banner

Error - 'Please provide Valid Message Content' Received When Setting the Arabic Text Direction From Right To Left (Doc ID 2645145.1)

Last updated on MARCH 04, 2020

Applies to:

Oracle Banking Digital Experience - Version to [Release 18]
Information in this document applies to any platform.


When attempting to set the Arabic text direction from right to left, the following error occurs.

Please provide Valid Message Content.

Below stack trace is observed in OBDX log:

com.ofss.fc.infra.validation.exception.ValidationException: Validations failed.
[Validation Errors =
Object Name: MessageTemplateDTO, Attribute Name: templateBuffer, Attribute Value: , Error Code: DIGX_AL_0092, Message: Please provide Valid Message Content.[templateBuffer]
at com.ofss.digx.appx.alerts.service.ActivityEventAction.update(


The issue can be reproduced at will with the following steps:

1. Login into application.
2. Navigate to Alert Maintenance.
3. Select Module Name -> User Management, Event Name -> reset credentials.
4. Select Recipient Type -> Party User -> Customer.
5. Select Locale -> Arabic.
6. Write email subject and content with keeping the text direction from right to left.
7. Attempt to submit.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.