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Authorize 'Create User' Transaction fails With Error - 'Please check on the screen, error/warning message(s) generated while processing your request'. (Doc ID 2645640.1)

Last updated on MARCH 05, 2020

Applies to:

Oracle FLEXCUBE Direct Banking - Version DB 12.0.3 to DB 12.0.3 [Release DB 12]
Information in this document applies to any platform.

Symptoms

When attempting to, Authorize the 'Create User' transaction
the following error occurs.

ERROR ON SCREEN
-----------------------
Please check on the screen, error/warning message(s) generated while processing your request.

 

ERROR IN LOGS
-----------------------

java.sql.SQLIntegrityConstraintViolationException: ORA-00001: unique constraint (<Schema Name>.U_KEY_MSTUSER) violated

at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:445)
at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:396)
at oracle.jdbc.driver.T4C8Oall.processError(T4C8Oall.java:879)
at oracle.jdbc.driver.T4CTTIfun.receive(T4CTTIfun.java:450)
at oracle.jdbc.driver.T4CTTIfun.doRPC(T4CTTIfun.java:192)
at oracle.jdbc.driver.T4C8Oall.doOALL(T4C8Oall.java:531)
at oracle.jdbc.driver.T4CPreparedStatement.doOall8(T4CPreparedStatement.java:207)
at oracle.jdbc.driver.T4CPreparedStatement.executeForRows(T4CPreparedStatement.java:1044)
at oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout(OracleStatement.java:1329)
at oracle.jdbc.driver.OraclePreparedStatement.executeInternal(OraclePreparedStatement.java:3593)
at oracle.jdbc.driver.OraclePreparedStatement.executeUpdate(OraclePreparedStatement.java:3674)
at oracle.jdbc.driver.OraclePreparedStatementWrapper.executeUpdate(OraclePreparedStatementWrapper.java:1354)
at com.iflex.fcat.xjava.jdbc.JDBCEngine.executeUpdate(JDBCEngine.java:336)
at com.iflex.fcat.services.apps.endpoints.UserService.addUser(UserService.java:3631)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Logon to Internet Banking Application
2. Navigate through the menus to Transaction Activities >Transactions to Authorize.
3. The system displays the Transaction to Authorize screen

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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